Streamlining business processes and improving relationships
Tri-Air Systems (www.triair.ca) is a recognized leader in the service, maintenance and repair of commercial, industrial and air quality products. They have been providing professional, personalized service to the Greater Toronto Area and surrounding areas since 1980 and employ professional, experienced, certiﬁed technicians, providing their customers with the conﬁdence of knowing the job is done right. With the aim of streamlining their business processes, improving customer relationships, and enhancing employee satisfaction, Tri-Air wanted a software system that would be able to help them grow in all of these areas. With that being said, Tri-Air leveraged Jonas Construction Software to strengthen their accounting and payroll processes and better track and manage their business, all while providing superior service to their clients.
Reduced basic procedures’ processing time and better reporting systems
Jonas Construction Software has helped Tri-Air improve three speciﬁc areas of their business: payroll processing, union reporting, and employee satisfaction. Since deploying Jonas in 1997, Tri-Air has seen great improvements in their payroll processing times, as Marg Mooney, Oﬃce Manager at Tri-Air states, “Since implementing Jonas, we have been able to reduce our payroll processing time to one day; it previously took us much longer. The almost seamless transition between the Jonas payroll system and the bank’s AFT system ensures that our employees’ pay is in their accounts quickly and on time.” Union reporting has also seen a positive impact thanks to the automatic calculations and rate codes within Jonas. This has reduced their reliance on manually inputting information into the system and has saved them almost an entire work day, or 5% employee output per month, allowing them to be more productive overall. The user-friendly aspect of Jonas has also enhanced Tri-Air’s employee satisfaction. With functionalities such as J-Mail to streamline the invoicing process and the ability to send quotes directly through service billing within Jonas, the staﬀ at Tri-Air has a much easier and more eﬃcient way of communicating with their clients.
Greater customer and employee satisfaction
Since partnering with Jonas Construction Software, Tri-Air is operating a more streamlined and optimized business overall. One major beneﬁt of partnering with Jonas has been the overall customer satisfaction level. As Marg states, “Jonas allows our customer service to send out quotes to our customers faster and schedule service requests more eﬃciently. We can ensure that we
have the parts from our suppliers so we are able to perform each service order more quickly. This helps our customers avoid major breakdowns of their equipment because we can service the equipment in a timely manner. Eﬀectively, it not only helps save our customers’ money, it also strengthens our relationships with them.” Another great capability Jonas Construction Software oﬀers is their DataMart reporting module. DataMart is an SQL database that integrates seamlessly with the Jonas system, so that as information is entered into Jonas, the ﬁnal reports will be automatically updated. DataMart allows for real-time reports to be built in third party applications using any data table across Jonas modules and multiple companies.
“With Jonas, we have reduced our union reporting time by 5% per month, allowing us to be more productive.”
A more conﬁdent service operation
In the 18 years Tri-Air Systems has used Jonas Construction Software, their business has experienced steady growth and improvement. With such a reliable software solution, Tri-Air knows their information is always accurate and up-to-date. Because Jonas is so user-friendly, whether it be dispatching or payroll, their employees are comfortable and conﬁdent using Jonas. Not only has the use of certain modules in Jonas helped solidify their strong ﬁnancial position with their suppliers, it has also enhanced their customer relationships. With a partnership lasting 18 years and counting, it is evident Jonas is the only fully integrated, all-in-one solution Tri-Air requires.
ABOUT JONAS CONSTRUCTION SOFTWARE
Jonas Construction Software provides industry-leading business management and accounting software to our clients. Our fully-integrated solutions provide all of the tools that you need to increase productivity and improve your bottom line. At Jonas, we make it easier for companies to focus on what is important – their customers, their projects and their employees. We do this by streamlining their operations and giving better visibility to the entire organization. This gives your employees the tools to do their jobs better, support your customers and achieve your company goals.
|Industry||Jonas Partner Since||Company Overview||Headquarters|
|HVAC-R: Commercial/Industrial||1997||Operating in Ontario since 1980||Ontario, Canada|